This mask is amazing, but I'm writing this to give credit to the customer service dept. They were AWESOME! My package was delivered to the wrong address. They put in a ticket immediately with USPS to try and locate the mask (which they did not find). The next day, they sent another mask through an overnight service. It's rare for a company to go out of their way these days, especially when the error was not on their end. I have bought from Trick or Treat Studios in the past and this is one of the reasons I will continue to do so.